System-Wide
| Windows | Action | |
|---|---|---|
| ? | Show keyboard shortcuts | |
| Arrow Left/Arrow Right | Previous/Next tab | |
| G then 1...0 | Switch to tab 1-10 | |
| Ctrl+J | Previous page | |
| Ctrl+K | Next page | |
| / | Quick search | |
| Ctrl+Alt+Shift+R | Toggle Routing | |
| Esc | Close dialog |
Filter View
| Windows | Action | |
|---|---|---|
| J | Previous case | |
| K | Next case | |
| Enter/O | Open case | |
| Space/X | Select for bulk | |
| Ctrl+Enter | Open selected cases | |
| Ctrl+Shift+A | Select all | |
| Ctrl+Shift+N | Deselect all | |
| Ctrl+Shift+M | Toggle expand |
Case View
| Windows | Action | |
|---|---|---|
| Ctrl+Enter | Update and send | |
| Ctrl+Shift+Enter | Update, send and resolve | |
| Ctrl+Alt+C | Toggle Close tab button | |
| Alt+Shift+W | Close tab without saving | |
| Ctrl+Shift+F | Go to From field | |
| R | Go to Reply field | |
| N | Go to Note field | |
| L | Go to Label field | |
| M | Go to Macro box | |
| Ctrl+Shift+K | Open Knowledge Base | |
| F | Forward case | |
| G then h | Go to customer Home | |
| G then c | Go to Company | |
| P then 1...0 | Set Priority 1 thru 10 | |
| S then O | Set Status to Open | |
| S then P | Set Status to Pending | |
| S then R | Set Status to Resolved | |
| Ctrl+Shift+C | Add CC | |
| Ctrl+Shift+B | Add BCC |
